GENERAL FAQs

1. How can I contact you?

We are very responsive via email (orders@happyplants.co.uk). Our offices are wholesale only so please do not call. We will give you a mobile number to call on the day of the event.

2. When can I visit your site to collect my order?

Collection is available strictly during your pre-defined time slot- so at the date and time you selected when you placed your order. NO VISITORS WILL BE PERMITTED ON TO SITE AT ANY OTHER TIME, AND ONLY ONE CAR WILL BE ALLOWED ON TO SITE PER CUSTOMER. Anybody visiting site within a collection slot will be given a protocol to follow.

Collection will be by means of a carefully managed drive thru, to comply with social distancing regulations.

3. Are you still offering local delivery?

For Autumn, our products will be available for COLLECTION ONLY, from our Southport Old Road site. Collection is only available during your pre-booked time slot, which must be added to your basket before you complete your purchase. 

4. The available time-slots aren't convenient for me, will you be releasing any more time slots?

Depending on the popularity of our Autumn range, we may add more times and dates.

5. Are you ever open to the public for browsing/ as a shop?

No, unfortunately we are unable to accept visits from members of the public to our nursery. Only customers with confirmed time slots will be allowed on to site, and this will be as part of a carefully managed drive thru collection protocol.

6. Do you sell compost/shrubs/perennials etc?

No, we only sell bedding plants. We are running this 'drive through plant shop' as a continuation of our efforts to survive the crisis coronavirus has caused for our industry.Our friends at J&A Japonicas (based at Wright's Nurseries. just over the bridge from Tesco) can most likely help you with anything else you may need.

 

 

 

If your question isn't answered by the list above, please contact us through orders@happyplants.co.uk

 

Thank you :)